Managed Print Services
Glossary of Terms

Managed Print Services Glossary of Terms and Jargon
(for the Rest of Us)

A user friendly guide to terms and concepts used by managed print and document management industry professionals.

Like most industries, the language of the managed print services (MPS) and document management industries is filled with jargon, acronyms and technical terms that can be confusing and are unfamiliar if you’re an industry outsider. With plenty of industry verbiage not widely known or understood, we’ve assembled this guide to be particularly helpful to those that find themselves in the position of being responsible for the process or procurement of managed print or document management services.
Perhaps the concept of managed print services has been around since the invention of the printing press, along with the business imperatives; to reduce cost and improve efficiency. Still today, keeping with the advances in technology and the emerging digital office, business will benefit as they take advantage of significant cost saving and efficiencies gained with an MPS program. Even more, today’s managed print services concepts and programs can be applied to almost any organization, almost entirely regardless of size and industry.
We hope this guide is helpful in your quest to reduce costs and improve efficiencies in your emerging digital office.
The Guy Brown Managed Print and Document Solutions Team


A3 – As a paper size, it is the most frequently used paper size, used throughout the world apart from in the US, Canada and parts of Mexico, measuring 11.7 x 16.5 in or 297 x 420 mm, A3 also refers to the larger size of the two most common office printers or copiers (outside USA).

A4 – As a paper size, A4 is the most commonly used paper size throughout the world apart from in the US, Canada and parts of Mexico, measuring 8.3 x 11.7 in or 210 x 297 mm, A4 also refers to  the smaller size of the two most common office printers or copiers.

Access Control – related to information management practices, refers to the selective restriction of access to your information through a network. With access control, you are able to only allow users or IP addresses you know access to your network, files, or other information.

AirPrint – A software developed by Apple, gives the ability to print from your Apple Mobile device.

All-In-One – Typically refers to  small desktop printers, these are smaller versions of multi- function printers (MFPs) that are best for 5 or fewer users. Often they have a scanner attached so documents can be to scanned directly to a computer over a network or Wi-Fi and Fax capabilities

Anti-virus Program – Software that monitors computers for known viruses, malware and other network driven threats. Will scan the device periodically and also incoming files from the network or through a USB drive.

Asset Management – The practice of deploying, operation, maintaining, and disposing hardware in your organization. An easy way of keeping track of exactly what equipment you have and where it is at. Managed print services will often include automated asset management device monitoring and reporting.

Asset Tag – A label attached to hardware that corresponds with your asset management system. Usually has an asset ID number.

Authentication – related to print and managed print services, authentication refers to the process of signing in to a printer or copier that is locked from public use and only allows a set group of people to use it. Users can authenticate through a pin code, a key card, a finger print (biometrics), or other methods. Adding authentication to print devices reduces risk and increases network security and helps in compliance, keeping in line with government and industry regulations and standards.

Authorized Service Provider (ASP) – A dealer or partner that is authorized by the original equipment manufacturer (OEM) to sell and/or preform service on their printers and copiers.

Automatic Document Feeder (ADF) – Found on the top of a multi-function printer (MFP) or copier, this is the part of the device that takes a stack of documents  and feeds themthrough the machine automatically, scanning and/or printing each page

Average Monthly Volume (AMV) – The average number of pages that a printer or copier prints each month. Determined by taking the total number of pages printed divided by the amount of months the printer or copier has been in use. A mature managed print services program will provide software to monitor, track and report AMV on a print management dashboard report.



Badge Reader – A hardware device that reads a user’s authentication card/ID Badge. These devices are sometimes built into the printer or copier or sits as  on top of it depending on the manufacturer.

Base Billing – The amount billed for the managed contract before factoring in any overage or underage either on a monthly, quarterly, or yearly cycle depending on the contract. Can refer to either money or pages.

Base Service Charge – The minimum charge for a service call. Usually factored in hours. (Example: $125 per hour, minimum one hour).

Bi-fold – Folding a page once after printing. Can be either vertically or horizontally. Most commonly compared to holiday or birthday cards. The fold can happen after the printing is completed with another machine, or while the page is being printed with a folding finisher.

Bleed – Bleed refers to how close a device is able to print to the edge of the page. A “full bleed” page will have no white margin (unprintable area) around the edge of the page.

Block Time and Materials Call – Purchasing time for service and consulting ahead of time and then using the time when you need it.

Booklet Maker – A finisher on a printer or copier that will fold pages into books and staple them in the binding. Usually found on A3 and tabloid size printers and copiers

Bundled Page – A service HP offers. A contract written where a HP technicians perform service on your HP printers and copiers.

Bypass Tray – Also known as the multipurpose tray. This is the foldable paper tray found either on the side or in the front of your printer or copier that allows for easily switching between many different sizes of paper, envelopes, or other media types.



Capture and Route – Software that reads a page being scanned and automatically routes the file to the folder of your choosing.

Catch Tray – The area where the page comes out of the printer or copier after it has been printed or scanned.

Cloud – Refers to the internet and storing files on servers outside of your company.

Color – Using Cyan, Magenta, and Yellow toner or ink along with Black toner or ink to print pages or images in color.

Color Profiles – How images are displayed and printed. The amount of color range that is available in each profile is different. Some color profiles include: CMYK, RGB, LAN, Pantone, and ICC.

ColorQube – A Xerox device that melts solid ink onto a page instead of using toner or liquid ink.

Configuration Page – Lists current product settings and properties, including the IP address, MAC address, and other useful information for setting up or configuring printers or copiers.

Consumables – The supplies of a printer or copier that get used quickly. Including toner, ink, staples, and others.

Contract – A written agreement that lasts a set number of months. A managed print services contract usually covers supplies, parts and labor for printers and copiers for a determined monthly, quarterly, or yearly billable amount.

Control Panel – The interface in which a user controls a printer or copier through. Can be either a touch screen, physical buttons, or a combination of each.

Copier – Similar to a multi-function printer a device that prints, scans, copies, and often has fax capabilities.

Cost Per Page (CPP) – The amount of money it costs to print a single page on a device. The cost per page will vary by device. Managed print services contracts often offer an option to purchase on a CPP basis.

Covered Copies – Term used when discussing managed contracts. Covered copies refers to the amount of pages covered by the base billing of a contract.



Data Collection Agent (DCA) – Software that collects data from your printers and copiers and reports that data to your managed print service (MPS) provider and management dashboards. This data typically indicates page counts, meter reads, error codes and supply levels.

Device ID – A identification number assigned to a printer or copier that is used to reference the device with your service partner and in your asset management system.

Digital Send – Sending information or a file digitally throughout your network or to a storage location of your choosing.

Digital Sending Software (DDS) – Software that sends your information or file digitally. Can often be configured to operate manually after reading a page or through a user operating it at the time of scanning.

Dollar Buy Out ($1 Out) – A type of lease that typically has slightly higher monthly rates, but at the end of the agreement the equipment can be purchased outright for $1. The equipment on this type of lease is considered your asset, so many nonprofits prefer this type of lease due to their tax benefits.

Dots per Inch (DPI) – Refers to the print quality of a printer or copier. The DPI is measured by the pixels, or dots, per square inch a printer is able to produce. The more DPI, the higher quality of image.

Dropship – Sending a device/product direct to your location instead of having a technician drop it off / install it.

Drum – Laser printers puts toner on a unit called the photosensitive drum with a static charge. Then the toner gets transferred to the paper after going through additional steps. See Transfer belt, fuser.

Duplex – The ability for a printer to print on both sides of a piece of paper.

Duty Cycle – The maximum number of pages you can print on a device in a single month.



Embedded Web Server (EWS) – A way to display, on a web browser, the interface to the printer that anyone with a computer and a web browser can access and edit. Many of the devices settings can be found here and this allows you to manage the printer or copier from your computer. Embedded because it resides in the hardware or in the firmware and not in a software that is housed elsewhere.

Engine Cycle – Tells the complete page count that has printed for the device. Similar to a cars odometer.

Enterprise Level Device - HP’s level of office devices with the best scanning, routing, software, and connectivity. These models start in HP’s 500 level devices and up.

e-print – A software created by HP that allows users to print to a HP printer or copier from their mobile device or from another location. Works by sending print jobs to a device through email accounts.

Estimated Meters – If a device is not reporting numbers to a data collection agent, then, for contract reasons, it is necessary for the meters to be estimated for a period of time and then reconciled at a later time.

Ethernet (RJ45) – A cable that allows a printer, copier, computer, or other networked device to connect to the internet.


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Fair Market Value (FMV) – A lease type that typically has the lowest monthly payment. The leasing company determines what the “fair market value” of the leased equipment is at the end of the agreement. This can be risky sometimes since you don’t know what that final payout could be. This lease type is best used then you get all new devices at the end of the lease agreement.

Fax Archiving – A feature that allows you to save a copy of all incoming faxes, outgoing faxes, or both to a specified email address, networked folder or a server of your choosing.

Fax Confirmation Sheet – A page that prints after you send a fax, telling if the fax job was sent, if there was an error, or both. This feature can be turned off.

Fax Cover Sheet – The first page of a fax. Provides information on the sender of the fax, contact information, and tells who the fax is intended for. This feature can be turned off.

Fax Forwarding – Allows you to forward all received faxes, outgoing faxes, or both to another fax number.

Fax Ringer – A ringing sound when the multi-function printer is accepting a call from a fax job.

Faxing – To send a document through fax. Typically uses phone lines to send information, can also be networked fax, or fax over IP (FoIP). A secure method of transporting data since it cannot be hacked into and is encrypted by its nature. Common in healthcare and legal industries.

Finisher – The last part of the printer or copier the paper travels through. Finishers are where a lot of the extra options and stored including hole punches, folding units, staplers, trimming units, and others. Finishes can also have multiple output trays and can send different types of print jobs to different output trays.

Firewall – A part of a network that is designed to prevent unauthorized access from outside sources. A large part of prevent cyber-crime and detecting any breaches into your network.

Fiery – A software that allows you to manage multiple printers or copiers from a single screen. Also allows you to get better graphical settings for your print jobs, store print jobs, and manage multiple jobs. More information can be found at

File Transfer Protocol (FTP) – Used to transfer data, files or documents between a networked device and a server on a network.

Firmware – A type of software that is a set of instructions to a printer, copier, computer, router or other device. Controls communications with the hardware of your device and other connected devices or peripherals.

Flat Bed Scanner – The large glass on the top of a multi-function printer or copier where you can scan a piece of paper, page from a book or other.

Flow – A model of HP multi-function printers that has enhanced scanning capabilities, a larger ADF, and automatic duplex scanning.

FM Audit – A data collection agent used by managed printer solution providers. Reports page counts, supply levels and other information.

Formatter – A computer board that controls the printer. Receives information and turns it into a format that is printable, similar to a mother board or system board.

Formatter Swap – Sometimes the formatter board is broken and needs to be replaced. A technician will swap the formatter board with a new or reformatted board.

Fuser – A component in a laser printer that binds the toner to the paper through heat. Melting the toner onto the page is done by combining a laser scanner, fuser and toner.



Graphical User Interface (GUI) – A visual method of interacting with a computer, printer or copier. The desktop and mouse of a computer or the control panel of a printer.

Governance- Print Governance is a way for an office environment to control how much is being printed in an effort to maximize the use of its resource and minimize waste.



HDD Destruction – The act of physically destroying a hard disc drive (HDD) to ensure there is no more information on it. This is required by some government and industry standards. Often forgotten, printer and copier devices have hard drives that must be managed for information security and compliance purposes.

Hi-Capacity (Hi-cap) – Normally referring to paper trays, output trays, or toner or ink supplies. They have a higher capacity than the standard options.

Host Name – The name that is given to a networked device and is used to identify the device in electronic communication. This technology is commonly used in Domain Name Systems (DNS) and Dynamic Host Configuration Protocol (DHCP).

Hewlett-Packard (HP) – An information technology company. HP designs and produces printers, multi-function printers, computers, servers, network equipment and other technology driven hardware and software.

HP Access Control (HPAC) – A software developed by HP that can control access to your printers and copiers, provide rules based printing, pull printing (follow me or roaming printing) and encrypted print jobs.



Impressions - Another term used for page counts. Impressions are the amount of pages printed through that device that it takes to achieve the completed image.

Ink – A fluid used to stain paper in a controlled method. A common supply used in printing text and images onto a piece of paper.

InkJet – A printer model developed by HP that uses ink to print text and images onto a piece of paper.

Internet Printing Protocol (IPP) – Allows computers to send one or more print jobs to a printer, copier, or print server. Also allows a user to preform administration functions such as checking the status of a printer, checking the status of a print job, canceling print jobs, and other functions.

Internet Protocol (IP) – The main protocol for relaying information across the internet. Each piece of hardware is given a unique IP address. When a request is made on the internet, the IP address is the way the servers know where to return the information.

IP Range – A range of IP addresses that a company has allocated to a particular set of devices or categories such as servers, printers, routers, locations, departments, etc.



Just-in-Time (JIT) Delivery – The act of monitoring your printers and copiers supply levels through a Data Collection Agent (DCA) and delivering new supplies like ink or toner directly to you when they are required.



Kaizen – Japanese phrase and business practice of progress and constant change for better. This can be implemented in a printing environment to make changes toward lowering your print volume and going with a more automated approach to management of print fleet and assets.



LAN Fax – Sending a fax through the local area network from a computer to another fax machine without printing the document.

LaserJet – A model of laser printer designed by HP. Was the first laser printer created and is the standard for HP laser printers.

Lease – A written agreement that allows the purchase of a printer or copier through a 3rd party company broken down into payment plans.

Legal – A size of paper measuring 8.5 x 14 in.

Letter – A size of paper measuring 8.5 x 11 in. The most common paper size.

Lightweight Directory Access Protocol (LDAP) – Provides the ability to connect to, search, and modify directories. LDAP is a portion of the application layer protocols.

Local Area Network (LAN) – A network of devices typically protected from the outside world with a firewall. Most organizations and homes have a LAN connecting their devices. This is what allows things such as a computer to talk to a printer.

Local Device – A printer that is most commonly connected through a USB cable to a computer. The printer has a direct link to the computer and is not connected to the internet.



Magnetic Ink Character Recognition (MICR) Toner – Toner that is sensitive to magnetic fields. Common in check printing for banks.

Mailbox Finisher – A type of finisher that sorts print jobs into different trays for ease of access for end users. Destinations typically include printed, copied, and fax jobs in different trays.

Maintenance Kit – User replaceable parts for a printer or copier. Normally ships with a fuser assembly, transfer rollers, pickup rollers, and other consumables. Each maintenance kits content is determined by the model of printer it is for.

Managed Print Service (MPS) – A service where a 3rd party company helps another company manage their printers and copiers. A MPS partner can provide hardware, software and service. Normally on a cost per page contract, a MPS partner covers service, supplies, and labor for your printer and copier fleet.

Media Access Control Address (MAC Address) – A unique identifier given to a hardware device and is used for communication on the internet. The primary identifier for more network technologies including Ethernet and WiFi.

Meter Read – Done by a data collection agent or by an end user. Reporting the printer or copiers current meter count.

Model – Referring to the identifier of your printer or copier given to it by the manufacture. Similar to car industry; A model of car is a Ford Fusion where a model of printer is a HP M402.

Modem – A device that allows electronic devices to transmit data through communication lines.

Mono – Short for monochrome, refers to printing in black-and-white. Mono printers only have a black toner or ink supply in them and they cannot print in color.

Mopier – A printing mode that only allows a printer of copier to print one copy of a document at a time. This mode has to be turned off if a user wants to print multiple copies of a document at one time, this is typically turned off by default.

Mopria – A software that allows users to print from their Android mobile devices.

Multi-Function Printer (MFP) – Also known as a Multi-Function Device (MFD) or copy machine/copier. A piece of hardware that prints, scans, copies, faxes, and preforms other network functions.

Multipurpose Tray - Also known as the bypass tray. This is the foldable paper tray found either on the side or in the front of your printer or copier that allows for easily switching between many different sizes of paper, envelopes, or other media types. 



Network Interface Card (NIC) – Is a physical computer card that allows a computer, printer, copier or other networked devices to connect to the internet. Found inside each piece of networked hardware.

Networked Device – A computer, printer, copier or other devices that are able to be connected directly to the internet or network. 



OfficeJet – A model of liquid ink printers and multi-function printers developed by HP.

Optical Character Recognition (OCR) – The ability for a copier/MFP/scanner to scan a piece of paper and read the text by each character, then transfer each character into a searchable document file type.

Original Equipment Manufacturer (OEM) – The original manufacture of hardware, software and other manufactured things.

Overage – Any amount of pages printed above the covered copies on a managed printer service contract.



PageConnect – Branded term - A service offered by Xerox. A contract written where Xerox technicians perform service on your Xerox printers and copiers.

Page Count – The number of pages printed through a printer or copier in a given date range or for the life of the device.

PageWide – A model of ink printers and multi-function printers developed by HP. PageWide is unique where the ink head does not move across the page as it prints, instead the print head covers the width of the paper and the page moves below it. This allows for printing speeds comparable and sometimes faster than laser printers.

Paper Path – The path or route a piece of paper takes while moving through a printer or copier.

Paper Sensor – Spaced periodically throughout a printer or copier, paper sensors tell the device where a piece of paper is. This is used to detect problems and to let the printer know when to apply ink or toner. Can be physical sensors or light sensors.

Paper Tray – The area where paper is loaded for the printer or copier to pull inside the device to be printed on. Can be either an open tray like on many small desktop devices or a pull out drawer that slides back inside the device.

PC Load Letter – A common error message made famous by the movie Office Space, this is an easy error to fix. “PC” refers to paper cassette meaning paper tray. “Load letter” means to load letter sized paper. This error message simply means that the printer or copier is out of letter sized paper.

PDF – A file/document format created by the company Adobe. It is an electronic image of text and/or images that look like a printed document. Files are saved with the .pdf file extension

Phaser – A model of laser printer developed by Xerox.

Platen – The flat glass surface where you place a piece of paper you wish to have scanned.

Postscript – A computer language for printing vector images. It uses curves instead of pixels to create smooth image boarders, typically used for graphic arts printing. Also a trademark for a page description language using scalable fonts that can be printed on a variety of devices (equipped with postscript compatible technology) including laser printers and professional-quality imaging equipment.

Printer Alerts – Printer Alerts can be configured to notify a user or administrator when supplies are low, if a printer or copier needs maintenance, or other issues related to the operation of printers and copiers and related devices. Such alerts are usually sent via email and reported in managed print management portals and dashboard reports

Print Server – A server that directs all print jobs to the correct printer or copier. This server holds the print drivers that are required for a computer to properly communicate with a printer or copier.

Printer Control Language (PCL) – A computer language developed by HP that enables applications to print to HP printers and copiers.

Pro Level Device – HP coined term - HP’s level of office devices with slightly less capabilities than the Enterprise level of devices. Normally smaller workload devices, these models can be from between HP’s 100 level and 400 level devices.

Pull Print – Also called release print, request print or follow me print. A software that does not have the printer or copier release the printed page until the end user authenticates at the device. Can “pull” a print job from the server to any device instead of having to select a printer from your computer. This service is used for increasing security and complying with government and industry regulations and standards. Company’s also use this technology to enable a mobile workforce and reduce printing.



Quarterly Business Review (QBR) – A scheduled meeting that occurs on a quarterly basis to review your printers and copiers. These meetings cover the health of your printing fleet, any issues that need to be brought to attention and printing trends within your company.



Random Access Memory (RAM) – A type of memory found in computers, printers, and copiers. Information on RAM is not long term and is normally operating the program or system you are currently using.

Recommended Monthly Volume (RMV) – The amount of paper a printer or copier is rated for printing each month. Normally found in a range.

Remanufactured (REMAN) Toner – Toner that has been created by a 3rd party. Not the OEM’s toner but uses the OEM’s empty toner cartridge. REMAN toner is less expensive than OEM toner and often has as high of a print quality and page yield.

Remote Desktop Protocol (RDP) - A graphical interface that allows a user to connect to a remote computer.

Response Time – The time to expect a technician to arrive at your location.

Roller – A wheel or cylinder with a rubber or plastic outside or edge that moves a piece of paper through a printer or copier.

Rules Based Printing – Allows a system administrator to create rules or policies around printing. Examples: Emails can only be printed in black-and-white or only marketing can use the color printer.



SCOT Tool – Stands for Service Contract Ordering Tool. A program that is used in the Xerox PageConnect program that monitors toner levels and where you can order additional supplies.

Secure Sockets Layer (SSL) – Standard security encryption used to protect information being transferred from devices. This can include things like web servers, email, etc.

Send to email – Also called scan to email. A multi-function printers or copiers ability to transfer a file to an email message.

Send to File Transfer Protocol (Send to FTP) – A multi-function printers or copiers ability to transfer a file via FTP.

Send to Folder – Also called scan to folder. A multi-function printers or copiers ability to transfer a document to a selected network folder.

Serial Number – A unique identifier given to a piece of hardware or software.

Service call – Requesting a service technician to arrive at your location and repair a printer or copier.

Service Level Agreement (SLA) – The language on an agreement or contract laying out the level of service it provides and what to expect from that service.

Simple Mail Transfer Protocol (SMTP) – The standard protocol for sending emails transmissions.

Simple Network Management Protocol (SNMP) – Used for collecting information from and configuring devices on a network. These can be printers, copiers, routing hardware, and others.

Simplex – Printing on only one side of the piece of paper.

Solid Ink – A type of ink developed by Xerox. A solid block of colored wax that a printer melts onto a piece of paper.

Stacker Stapler Finisher – A finisher on a multi-function printer or copier that stacks a documents multiple pages and then staples the bundle together.

Stapler – A stapling unit sometimes found on a printer or copier. Can either be “in-line” meaning in the paper path of a printer or on the outside of the device to be used manually after the document has been printed.

Starter Cartridge – The ink or toner that comes pre-loaded in a new printer or copier. These cartridges often have a lower yield than a standard cartridge.

Statement of Work (SOW) – A document that lays out the expected scope of work for a project and assigns resources.

Structured Query Language (SQL) – A computer language designed for managing data held in relational databases.



Total Area Coverage- the total build up of ink on a given spot of paper

Tabloid – A size of paper measuring 11 x 17 in.

Telephone Line – A cable used for telephones and in analog faxing. Often analog faxing uses CAT3 with RJ11 connectors, organizations also use CAT5/6 with RJ45 connectors only using two of the twisted pairs.

Telnet – Protocol used to provide text-oriented communication using a virtual terminal connection. Provides access to an operating system, or command-line interface, on a remote computer or networked device. Telnet can also be used as a verb meaning to get a connection through the Telnet protocol.

Toner - A powder used in laser printing. Used to print images and text onto a piece of paper. Toner is stored in a cartridge in a printer or copier. As the paper passes through the printer, the toner is melted on the page with a fuser unit.  Brushes at the end of the paper path remove the remaining static charge as the paper is released to the catch tray or finisher.

TCO (Total Cost of Ownership)- A full analysis into the total ownership of your Multifunction Devices, Printers, Paper, Toner, and more, to give you a holistic picture of your print environment.

Toner Collection Unit – A container that collects all the extra toner that does not make it on the page.

Transfer belt – Transfers the toner from the imaging drums onto the piece of paper being printed

Transport Layer Security (TLS) - Standard security encryption used to protect information being transferred from devices. This can include things like web servers, email, etc. This protocol is more secure than SSL.

Tri-fold - Folding a page twice after printing. Can be either vertically or horizontally, most commonly found with brochures. The fold can happen after the printing is completed with another machine, or while the page is being printed with a folding finisher.

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Universal Serial Bus (USB) – An interface that allows communication between a device and a host controller, such as a computer, and are found more commonly for charging electronic devices.

Usage Page – By going to your printer and printing a usage page, you are able to make a rough estimate as to how much print volume you are accumulating on a monthly basis by dividing the total number of impressions by the number of months of ownership.

UV Coating- a glossy coating applied to a printed sheet and bonded with ultraviolet light.



Virtual Private Network (VPN) – A private network connection that securely extends through a public network, the internet. VPN allows a user to share information through a public network as if they were using the private network, which can be beneficial to employees trying to access their organization’s intranet while outside of the office.

Voice Over IP (VoIP) – Allows users to use the internet to transmit telephone calls by sending audio as data packets using IP instead of circuit transmission.

VAR-Abbreviation for Value-Added Reseller: An organization that sells equipment but also takes care of aspects like assembly, integration, training or service.

Volume- The amount of consumable pages printed. In Managed Print Services, Volume is usually directly correlated with cost, and MPS can help to manage this efficiently.



Watermark- A specialized printing technique that allows certain proprietary information to be protected with a secret impression on the document.

Web JetAdmin (WJA) – A printer and multi-function printer management solution developed by HP. This program gives you the capability to configure many printing devices at once.

Web Press- A printing press that prints on rolls of paper. This type of press is typically used to print newspapers, magazines, large catalogs or other jobs where the number of impressions exceeds 25,000 copies. Because web presses ‘pull’ a continuous piece of paper through the press, lighter weight papers can be used. Many web presses have the ability to do folding for complicated direct mailers and brochures.

Wide Area Network (WAN) – A computer network that spans a large geographical area. The internet can be defined as a public WAN. Private WANs allow companies to function over large areas and transmit data between locations.

Wireless – Connecting to networks or other devices without the use of a cable. Printing wirelessly allows your office to work seamlessly and can help govern printing habits.

WorkCentre – A multi-function printer developed by Xerox.

Workflow – Workflow can be defined as a sequence of processes through which a piece of work paces from initiation to  completion. Managed Services and digital workflow software can help shorten the number of process it takes to complete a desired task within your organization’s daily tasks.



Xerox - An information technology company. Xerox designs and produces printers, copiers and software solutions.

Xerography Paper - Papers made to reproduce well in copy machines and laser printers.



Yield Value- The actual amount of force needed to start an ink flowing.



Z-fold - Folding a page twice after printing, in a form that will allow the page to open as an accordion. Leaflets and Maps often use this format

Zonal OCR -  a type of optical character recognition employed by scanning software that allows the software to read specific “zones” of a document. These zones are determined by setting up scanning templates. Zonal OCR can benefit organizations that have to scan in a lot of documentation with client information in the same ‘zone’ on your document, which can be especially beneficial in medical and legal environments.

Want to Learn More About How Managed Print Services Can Help Your Company?

The concept and utility of Managed Print Services (MPS) can confuse many and is often overlooked as a cost saving, value added service. If this concept is something you would like to learn more about, don’t hesitate to reach out to one of our Managed Print Specialists today. We are here to answer any questions related to MPS as well as helping you determine whether it is a right fit for your organization or not. In most settings MPS can offer significant savings, free-up long term procurement capital and help you meet your cost reduction goals. Contact us to learn more.